ANEW Solutions offers a range of business-IT consulting, technical-IT consulting and support packages, all individually tailored to suit each of our clients' requirements - we offer the services of an effective IT department. These services include Technical Support, Consulting, Technical Services, Web Design and Hosting.

Response Times

It is our goal is to respond to all requests for support as quickly as possible.
We pride ourselves on our response times and our proactive approach to support

The "initial response time" refers to the time during which ANEW will be in contact with the customer (generally by telephone or email, and in some cases with an on-site visit) to get additional information or to schedule a visit. In some cases, the problem may be resolved in the initial response time.

For requests that cannot be resolved within the initial response time, "commencement of work" refers to the period in which ANEW will be able to take steps to resolve the issue.

Each of the upper time limits are considered to be worst case scenarios: usually response times will be much quicker. In very unusual circumstances, it is possible that upper time limits may be exceeded; such situations are likely to be very rare.

For further details please contact info@anewsolutions.co.uk.